Terms of service

Last Updated: September 27, 2026

Welcome to The Mallu Co. These Terms of Service govern your use of The Mallu Co website and your purchase of products through our online store.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. ABOUT THE MALLU CO

The Mallu Co operates an online retail store offering apparel and related products to customers.

Our collection features original Kerala-inspired designs created by The Mallu Co. Our business address is Wadala, Mumbai, Maharashtra 400037, India.

2. USE OF OUR WEBSITE

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities
  • Attempt to gain unauthorized access to our systems
  • Interfere with the operation or security of the website
  • Copy, reproduce or misuse website content without permission
  • Submit false or misleading information
  • Use the website in a manner that may harm The Mallu Co or other customers

3. PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, colours, sizes and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Product availability may change without notice.

4. PRICING

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices and promotional offers may change at any time.

The applicable price and shipping charges, if any, will be displayed before you complete your purchase.

5. ORDERS

When you place an order, you are making an offer to purchase the selected products.

An order is considered accepted after payment has been successfully processed and the order has been confirmed by The Mallu Co.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product unavailability
  • Incorrect pricing or product information
  • Payment failure
  • Suspected fraudulent activity
  • Incorrect or incomplete customer information
  • Circumstances beyond our reasonable control

If an order is cancelled after payment has been received, an applicable refund will be processed according to our refund policy.

6. PAYMENT

Payments are processed through authorized payment service providers.

Available payment methods will be displayed during checkout.

Customers should not share their OTP, UPI PIN, card PIN, password or other confidential payment credentials with anyone claiming to represent The Mallu Co.

7. SHIPPING AND DELIVERY

Orders are processed and delivered according to our Shipping & Delivery Policy.

Delivery times are estimates and may vary depending on the destination, courier service and circumstances beyond our reasonable control.

8. CANCELLATION, RETURNS AND REFUNDS

Cancellations, returns, exchanges and refunds are governed by our Cancellation, Return, Exchange & Refund Policy.

Customers should review that policy before placing an order. Complaints can be raised with our Grievance Officer, whose details are on our Contact Information page. We acknowledge complaints within 48 hours and resolve them within one month.

9. INTELLECTUAL PROPERTY

All website content, including text, graphics, logos, photographs, product information, design elements and other materials, is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish or commercially exploit our website content without appropriate authorization.

10. THIRD-PARTY SERVICES

Our website may use third-party services including payment providers, shipping providers, analytics services and other technology providers.

Third-party services may be subject to their own terms and policies.

11. LIMITATION OF LIABILITY

To the extent permitted by applicable law, The Mallu Co will not be responsible for losses resulting from circumstances beyond our reasonable control, including delays caused by logistics providers, technical failures, natural events or other external circumstances.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded.

12. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

Updated terms will be published on this page with a revised "Last Updated" date.

13. GOVERNING LAW

These Terms of Service shall be governed by the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the business.

14. CONTACT

For questions regarding these Terms of Service, please contact:

The Mallu Co
Email: support@themalluco.com
WhatsApp: +91 79776 55213 (WhatsApp only)