Privacy policy
Last Updated: September 27, 2026
The Mallu Co ("The Mallu Co", "we", "us", or "our") operates this online store and website to provide customers with products, services and a convenient shopping experience.
This Privacy Policy explains how we collect, use, store and disclose information when you visit our website, browse our products, place an order, make a payment, contact us, or otherwise interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you interact with our website, we may collect the following information:
Personal Information
When you place an order or interact with our services, we may collect:
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Full name
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Email address
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Mobile or telephone number
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Billing address
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Shipping address
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Order details
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Product and purchase information
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Payment and transaction-related information
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Information you provide when contacting customer support
Payment information may be processed through our payment service providers. We do not need to store your complete card or banking credentials ourselves.
Device and Technical Information
When you visit our website, certain technical information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Time zone
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General location information
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Pages or products viewed
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Referring website
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Date and time of website activity
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Cookies and similar technologies
Communications
If you contact us, we may retain information contained in your communication, including your name, email address, order details and the contents of your enquiry.
2. HOW WE COLLECT INFORMATION
We may collect information:
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Directly from you when you place an order
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When you create or use an account
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When you subscribe to communications
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When you contact our support team
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When you browse or interact with our website
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Automatically through cookies and similar technologies
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Through service providers that help us operate our online store and fulfil orders
3. HOW WE USE YOUR INFORMATION
We may use your information to:
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Process and fulfil your orders
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Process payments
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Arrange shipping and delivery
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Send order confirmations and invoices
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Provide customer support
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Respond to enquiries
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Communicate with you regarding your orders
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Process returns, exchanges and refunds
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Detect and prevent fraud or unauthorized transactions
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Maintain the security of our website
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Improve our products, website and customer experience
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Understand website usage and customer preferences
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Provide marketing communications where permitted and where you have provided the appropriate consent
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Comply with applicable legal and regulatory requirements
We use only the information reasonably necessary for these purposes.
4. SHARING OF PERSONAL INFORMATION
We may share information with trusted third-party service providers when necessary to operate our business and provide our services.
These may include:
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Shopify, which provides the ecommerce platform used to operate our online store
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Payment processors and payment gateways
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Shipping and logistics providers
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Order fulfilment and delivery partners
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Website analytics and technology providers
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Customer support service providers
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Marketing or communication service providers, where applicable
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Government authorities or law-enforcement agencies where required by law
These parties may process information only as necessary to provide their services or fulfil legal obligations.
We do not sell your personal information for money.
5. SHOPIFY
Our online store is powered by Shopify.
Shopify provides the ecommerce infrastructure that allows us to display products, process orders and provide online shopping functionality.
Information submitted through our website may be processed by Shopify and its service providers in accordance with their applicable privacy policies.
For more information about how Shopify handles personal information, please refer to Shopify's Privacy Policy.
6. PAYMENT INFORMATION
Payments made through our website may be processed by third-party payment service providers.
We may receive transaction information necessary to identify and fulfil your order, such as the payment status, transaction reference and amount.
Sensitive payment credentials, such as complete card numbers, may be handled directly by the relevant payment provider rather than stored by The Mallu Co.
7. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to:
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Keep the website functioning correctly
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Remember shopping cart and checkout information
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Remember customer preferences
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Understand how visitors use our website
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Improve website performance
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Measure marketing and advertising performance
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Provide relevant content or advertisements where applicable
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
Shopify also uses cookies and related technologies on merchant storefronts.
8. MARKETING COMMUNICATIONS
Where permitted by applicable law, we may use your contact information to send information about our products, offers, promotions or services.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us at:
Transactional communications relating to your orders may still be sent when necessary to complete or manage your purchase.
9. DATA SECURITY
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
10. DATA RETENTION
We retain personal information for as long as reasonably necessary to:
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Fulfil orders and provide services
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Maintain business and transaction records
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Resolve disputes
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Prevent fraud
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Comply with legal, accounting and regulatory requirements
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Enforce our agreements and policies
When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.
11. YOUR RIGHTS
Depending on applicable law, you may have rights relating to your personal information, including the ability to:
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Request access to information we hold about you
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Request correction of inaccurate information
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Request deletion of certain information
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Withdraw consent where processing is based on consent
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Request information about how your personal information is used
To make a privacy-related request, contact:
We may need to verify your identity before processing certain requests.
12. THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
The Mallu Co is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.
13. CHILDREN'S PRIVACY
Our website is intended for general consumers and is not knowingly directed toward children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us at:
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.
Any updated version will be published on this page with a revised "Last Updated" date.
15. CONTACT US
If you have questions, concerns or requests regarding this Privacy Policy or our handling of personal information, please contact us:
The Mallu Co
Wadala, Mumbai, Maharashtra 400037, India
Email: support@themalluco.com
WhatsApp: +91 79776 55213 (WhatsApp only)
We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.
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