Shipping policy

Last Updated: October 29, 2026

At The Mallu Co, we aim to process and deliver every order safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped and delivered when you purchase products through our website.

1. ORDER PROCESSING

Orders are normally processed after successful payment confirmation.

Every order is printed just for you and dispatched within 2–3 business days of payment. If it isn't dispatched within 3 business days, you can cancel it for a full refund (see our Refund Policy).

Orders placed on weekends or public holidays may be processed on the next business day.

During periods of high order volume, sales, promotions or unforeseen circumstances, processing may take longer.

2. SHIPPING TIME

Once your order has been dispatched, the estimated delivery time is generally:

  • Within India: approximately 3–7 business days
  • Remote locations may require additional delivery time.

Delivery estimates are indicative and may vary depending on the destination, courier service, weather, holidays, operational delays or other circumstances outside our reasonable control.

3. SHIPPING CHARGES

Shipping is free on every order within India. Any applicable charges would be shown at checkout before you pay.

Any promotional free-shipping offers will be subject to the terms specified on the website at the time of purchase.

4. ORDER TRACKING

Once your order has been shipped, tracking information may be provided to the email address or mobile number associated with your order.

Customers can use the tracking information provided by the delivery partner to follow the status of their shipment.

5. DELIVERY ADDRESS

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Please carefully check:

  • Name
  • House/Building number
  • Street
  • Area
  • City
  • State
  • PIN code
  • Mobile number

The Mallu Co is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. FAILED DELIVERY

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, the customer refuses the shipment, or for another reason attributable to the recipient, the courier may make additional delivery attempts or return the package to the sender.

If an order is returned to us because of an incorrect address, repeated failed delivery attempts or refusal to accept the package, additional shipping charges may apply for reshipment.

7. DELAYED DELIVERIES

Although we work with delivery partners to ensure timely delivery, delivery dates cannot always be guaranteed.

Delays may occur because of:

  • Weather conditions
  • Natural events
  • Public holidays
  • Courier or logistics issues
  • Transportation disruptions
  • Incorrect address information
  • High order volumes
  • Government restrictions
  • Other circumstances beyond our reasonable control

If your order appears significantly delayed, please contact us at:

support@themalluco.com

If your order is delivered significantly later than our stated timeline, other than because of events beyond our control (force majeure), you may return it for a full refund. See section 4 of our Refund Policy.

8. DAMAGED PACKAGES

If your package appears visibly damaged at the time of delivery, please document the condition of the package before opening it where possible.

If the product inside is damaged, contact us as soon as possible at:

support@themalluco.com

Please include:

  • Order number
  • Description of the issue
  • Photographs of the package
  • Photographs of the damaged product

This information may be required to investigate the issue with the shipping or fulfilment partner.

9. MISSING ORDERS

If tracking information shows that an order has been delivered but you have not received it, please contact us promptly.

We may coordinate with the delivery partner to investigate the delivery status.

10. DELIVERY AREAS

We currently deliver within India only, to serviceable PIN codes. We do not ship internationally at this time.

Availability of delivery may depend on the serviceability of the customer's PIN code and the delivery partner operating in that area.

11. CONTACT

For questions regarding shipping, delivery or your order, please contact:

The Mallu Co

Email: support@themalluco.com
WhatsApp: +91 79776 55213 (WhatsApp only)

We will make reasonable efforts to assist you with your order and delivery-related concerns.

The Mallu Co — Kerala-inspired fashion, delivered across India.