Frequently Asked Questions

Quick answers to the questions we get most. Can't find what you need? Email support@themalluco.com or WhatsApp us on +91 79776 55213 (WhatsApp only, no calls) and we'll help.

Orders and shipping

Do you charge for shipping?

No. Shipping is free on every order within India.

How long will my order take to arrive?

Every piece is printed just for you and dispatched within 2–3 business days after payment is confirmed. Once dispatched, delivery within India usually takes 3–7 business days, so about 5–10 business days in total. Remote PIN codes can take a little longer.

What if my order doesn't ship on time?

If your order isn't dispatched within 3 business days of payment (other than because of events outside our control, like natural disasters or strikes), you can ask us to cancel it and we'll refund the full amount to your original payment method.

What if my order arrives late?

If your order arrives well after our stated delivery time (and the delay wasn't caused by events outside our control, like natural disasters or strikes), you can return it for a full refund even if you've changed your mind. Contact us within 7 days of delivery.

How do I track my order?

When your order ships, we send tracking details to the email or mobile number used at checkout. You can also check your order status from your account.

Do you ship outside India?

Not at the moment. We currently deliver within India only. We'll announce it here when international shipping is available.

Can I cancel my order?

Yes, within 24 hours of placing it, as long as it hasn't shipped. Email support@themalluco.com or WhatsApp us with your order number within 24 hours and we'll refund the full amount. After 24 hours, orders can't be cancelled, but our return policy still applies.

Returns and exchanges

What is your return policy?

Returns are accepted only within 7 days of delivery. After 7 days, returns cannot be accepted.

Items must be unused, unworn, unwashed and in their original condition with tags and packaging. Used items will not be accepted.

You send the item back using your own courier, at your own cost. We do not arrange return pickups. See our full return and refund policy.

These conditions don't apply to wrong, damaged, defective or late-delivered orders; see below.

How do I start a return?

Email support@themalluco.com or WhatsApp us within 7 days of delivery with your order number and photos of the item. We'll reply with the return address. Then ship the item to us with your own courier and share the tracking number.

Can I exchange for a different size?

Yes, subject to availability, within 7 days of delivery. The same rules apply: the item must be unused and you send it back with your own courier at your cost.

What if my item arrives damaged, defective or wrong?

Please tell us as soon as possible, ideally within 48 hours of delivery, with your order number and clear photos (an unboxing video helps). Defects that show up later, such as a print or stitching fault, are still covered; just contact us as soon as you notice. Send the item back with your own courier; once it reaches us and we confirm the issue, we'll send a replacement or a full refund, your choice, and reimburse your actual return courier cost on sharing the receipt.

How long do refunds take?

Once your return reaches us and passes the check, we start the refund to your original payment method. The time it takes to reach your account depends on your bank or payment provider.

How do I raise a complaint?

Contact our Grievance Officer, Mr. Jay Kunder, at support@themalluco.com or WhatsApp +91 79776 55213. We acknowledge every complaint within 48 hours and resolve it within one month. Full details are in our contact information.

Sizes, fabric and care

What sizes do you offer?

Our tees and hoodies come in S, M, L, XL and 2XL, in white and black.

How do the fits differ?

Round neck tees are a classic regular fit. Oversized tees have dropped shoulders and a longer, looser body; choose your usual size for the relaxed look or one size down for a closer fit. Hoodies are a comfortable, roomy fit.

What fabric do you use?

Round neck tees are 180 GSM 100% cotton, oversized tees are 220 GSM 100% premium cotton, and hoodies are 350 GSM fleece. Everything is double bio-washed and silicon washed for a soft feel and lasting colour.

How should I wash my Mallu Co tee or hoodie?

Turn it inside out, wash in cold water with similar colours, and dry in the shade. Avoid bleach, and don't iron directly on the print.

Payments

How can I pay?

We accept UPI (GPay, PhonePe, Paytm and other UPI apps), credit and debit cards, and net banking through our secure payment partner. Prices are in Indian Rupees.

Why don't you offer Cash on Delivery?

Every Mallu Co tee is printed just for you after you order. Keeping it prepaid lets us dispatch your order within 2–3 business days. Payments are 100% secure via UPI, and if your order doesn't ship on time, you get a full refund.

Is it safe to pay on your site?

Yes. Payments are handled by an authorised payment gateway and we never see your full card or bank details. We will never ask for your OTP, UPI PIN or password.

About our designs

Are the designs original?

Yes. Every design is created by The Mallu Co and inspired by Kerala's art forms, festivals and everyday life, from Kathakali and Theyyam to Vallam Kali and Onam. Read the stories behind them on our blog.