Refund policy

Last Updated: October 29, 2026

This policy explains how cancellations, returns, exchanges and refunds work for products bought from The Mallu Co (themalluco.com). Please read it before placing an order. Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

1. ORDER CANCELLATION

You can cancel an order within 24 hours of placing it, as long as it has not been shipped. Email support@themalluco.com or WhatsApp +91 79776 55213 (WhatsApp only) within 24 hours with your order number, name and registered email address. We will refund the full amount to your original payment method.

After 24 hours, or once an order has shipped, it cannot be cancelled; the return rules below apply instead.

Dispatch promise

Every Mallu Co piece is printed just for you after you order. We dispatch every order within 2–3 business days of successful payment. If your order is not dispatched within 3 business days of payment, other than because of events beyond our control (force majeure, such as natural disasters, strikes or government restrictions), you can ask us to cancel it and we will refund the full amount to your original payment method, even after the 24-hour cancellation window.

2. STANDARD RETURNS AND EXCHANGES (CHANGE OF MIND OR SIZE)

These rules apply when you want to return or exchange an item that was delivered correctly, on time and without any defect.

  • Return window: requests are accepted only within 7 days of delivery. Requests made after 7 days will not be accepted.
  • Condition: items must be unused, unworn, unwashed, unaltered and undamaged, in their original condition with all tags and original packaging. Items that have been used, worn, washed or altered will not be accepted and will be sent back to you at your cost.
  • Return shipping: you send the item back using your own courier, at your own cost. The Mallu Co does not arrange return pickups. Please use a trackable courier and share the tracking number with us. We are not responsible for returns lost in transit.
  • Exchanges: size or design exchanges are subject to availability. If the requested item is unavailable, we will refund the returned item instead.

3. WRONG, DAMAGED OR DEFECTIVE ITEMS

If we sent you the wrong item (wrong design, size or colour), or it arrived damaged, or it has a manufacturing or print defect, or it is not as described on our website:

  • Please contact us as soon as possible, ideally within 48 hours of delivery, with your order number and clear photos of the item and packaging. An unboxing video helps us resolve it faster. Defects that only become apparent later (for example a print or stitching fault) are still covered; contact us as soon as you notice them.
  • Send the item back with a courier of your choice, in the condition you received it.
  • Once it reaches us and we confirm the issue, we will send a replacement at no extra cost or give you a full refund, whichever you prefer.
  • We will also reimburse your actual return courier cost on sharing the courier receipt. On request, we can share a prepaid return label instead.

The unused-condition and 7-day rules in section 2 do not apply to genuinely wrong, damaged or defective items.

4. LATE DELIVERY

Our stated delivery time is about 5–10 business days from order within India (see our Shipping Policy). If your order is delivered significantly later than this, other than because of events beyond our control (force majeure, such as natural disasters, strikes or government restrictions), you may return it within 7 days of delivery for a full refund, and we will reimburse your return courier cost as in section 3.

5. RETURN INSPECTION

All returns are inspected on arrival. If a standard return does not meet the conditions in section 2, it will be rejected and sent back to you at your cost. We will tell you the reason.

6. REFUNDS

Once a return passes inspection, we will refund the product price to your original payment method, and start the refund within 7 business days. Return courier costs for standard returns (section 2) are not refundable; for sections 3 and 4 they are reimbursed as stated. The time for the refund to reach your account depends on your bank or payment provider.

7. HOW TO START A RETURN

Email support@themalluco.com or WhatsApp +91 79776 55213 (WhatsApp only) with your order number, name, registered email, the product, the reason for return or exchange, and photos. We will reply with the return address and next steps.

8. COMPLAINTS AND GRIEVANCE OFFICER

If you are not satisfied with how a return or refund was handled, contact our Grievance Officer:

Mr. Jay Kunder, Grievance Officer, The Mallu Co
Email: support@themalluco.com
WhatsApp: +91 79776 55213 (WhatsApp only)
Address: Wadala, Mumbai, Maharashtra 400037, India

We acknowledge every complaint within 48 hours and resolve it within one month of receipt.

9. CONTACT US

The Mallu Co
Wadala, Mumbai, Maharashtra 400037, India
Email: support@themalluco.com
WhatsApp: +91 79776 55213 (WhatsApp only)

The Mallu Co may update this policy from time to time. Changes will be published on this page with a revised date and apply to orders placed after that date.